Delete your AXFamily account

1. Summary

• The fastest way is to delete in the app. It takes effect right away.
• If you cannot use the app, ask by email. We send a confirmation email to your sign-up email address, and we delete only after you reply to it.
• The legal deadline is 10 days; our target is 72 hours after confirmation.

2. Delete in the app

1. Open AXFamily and sign in.
2. Tap Settings > Account > Delete account (or Settings > Data and privacy > Data and connections > Delete account).
3. Review what will be deleted and how many items (including events you shared with your family), then tap Delete.

To delete the whole household, the person who created it (the owner) taps Settings > Data and privacy > Data and connections > Delete family. If other adults are in the household, members are notified for 7 days before it is deleted.

3. If you cannot use the app: request by email

Email sugarmount21@gmail.com with the subject “AXFamily account deletion request” and the email address you signed up with. Do not send passwords or other personal data.

4. Identity check

To stop others from deleting your account, we do not treat the From address of a request as proof of identity. We send a confirmation email to the account's sign-up email and delete only after we receive a reply to that confirmation email. If there is no reply within 30 days, we close the request.

5. Deadline

We complete the deletion within 10 days of receiving your confirmation reply and email you the result (Korean Personal Information Protection Act). Our target is 72 hours.

6. What is deleted

• Your account (email, display name, sign-in data), consent records and device notification tokens
• Events, to-dos, birthdays, notes and comments you created, including events you shared with your family
• Reduced copies of photos and material you uploaded (when nothing else uses the file)
• A household where you are the only member, with its child profiles and AI processing records
• Your AI feature records: assistant chats, weekly brief summaries you received, plan groups you requested or were reviewing, the memory index (embeddings) built from your material, and your AI settings (whether health records are included, brief time)

7. What is kept

• Payment records: kept pseudonymized and separate for 5 years under the Korean E-Commerce Act Enforcement Decree, Article 6, then deleted.
• Reports: kept for 180 days after submission, then deleted (when the account is deleted, data identifying the reporter is replaced with an irreversible pseudonym).
• AI processing records (in a household where other members remain): kept for 90 days after processing, then deleted automatically. When the account is deleted, the account ID in these records is replaced with an irreversible pseudonym. They hold only success or failure and usage, not your material or photos.
• Crash reports (Crashlytics, only if you agreed to error reporting): kept by Google for 90 days, then deleted. They are stored with a hashed account ID and are not removed earlier when you delete the account.
• We currently keep no backups of operational data.

8. Other family members' data

Items created by other members and other adults' private items belong to them, so we do not delete them. Private items of an adult who leaves a household are hidden from the family immediately and deleted after 30 days.

9. Cancel your subscription separately

Deleting your account does not cancel your Google Play subscription. Cancel Family Plus in Google Play Store > Profile > Payments & subscriptions > Subscriptions.

10. Contact

Privacy officer: Simpest · sugarmount21@gmail.com
See the privacy policy for details.