Delete your CarDrawer account

1. Summary

• The quickest way is in the app.
• If you can't use the app, email us. We send a confirmation to your sign-up email and delete after you reply.
• Deleting a staff account does not delete the dealership's records (cars, deals, costs, documents). They belong to the dealership; its owner deletes them by closing the organisation.
• The legal deadline is 10 days; we aim for 72 hours after confirmation.

2. In the app

Delete only your account

1. Open CarDrawer and sign in.
2. Tap the gear (Settings) > Delete account / organisation > Delete my account.
3. Review what is deleted and what is kept, then confirm twice.

The last owner of a dealership must first appoint another owner or request closing the organisation.

Close the whole dealership — owners only

1. Settings > Delete account / organisation > Request closing the organisation.
2. Review what is deleted immediately and what is kept for legal or contract reasons (with expiry dates). Export CSV and the original-file ZIP first.
3. After you confirm, you keep view and export access for 30 days (return period); then data is deleted. A deletion certificate is available on request.

3. If you can't use the app: email

Email sugarmount21@gmail.com with the subject “CarDrawer account deletion”, your sign-up email address and what to delete (my account / whole dealership). Don't send passwords or other personal data.

The sender address alone is not proof of identity. We send a confirmation to the account's sign-up email and delete only after a reply. Closing a dealership needs confirmation from the owner account. Requests without a reply within 30 days are closed.

We complete the request within 10 days of your confirmation and tell you the result (Korean Personal Information Protection Act).

4. What is deleted

• Your account: email, display name, sign-in data, consent records (except marketing withdrawal records), notification token and installation ID, member role and permissions. Uploader and approver labels on dealership records become “deleted member” with an internal ID.
• Closing the organisation (after the 30-day return period): cars, deals, costs, tasks and deadlines, uploaded photos and PDFs, AI-read values, notes, export files and member data.

5. What is kept

• Contract and billing records (tax invoices etc.): 5 years under Korean tax law, then deleted.
• Access logs: at least 1 year under the Korean security standards, then deleted.
• Marketing consent and withdrawal records: 1 year after withdrawal.
• Support and report records: 3 years after closure.
• Crash data (Crashlytics): deleted automatically within 90 days. Usage statistics: after 2 months.
• Records the dealership marked for statutory retention (e.g. inspection report copies): kept separately until expiry on the dealership's instruction, then deleted.
• Backups: removed automatically within 35 days; deletions are re-applied after any restore.

6. Are you a vehicle owner or buyer?

The dealership that uploaded your contract or registration is the controller of that data. Please contact the dealership first. If you contact us, we forward the request to the dealership without delay and help it respond.

7. Paid contracts

There are no payments in the app. Cancel a paid contract by requesting organisation closure or with one email; it runs to the end of that month with no further billing.

8. Contact

Chief Privacy Officer: Simpest (Simpest21) · sugarmount21@gmail.com
See the privacy policy for details.